At Indigo Financial we recognise your privacy is important to you – it is also important to us.
Indigo Financial consist of the following companies:
- Indigo Financial Pty Ltd
- Indigo Financial Advisers Pty Ltd is a Corporate Authorised Representative of Canaccord Genuity Wealth Management Pty Ltd, ABN 97 132 633 624, AFSL 329506
- Indigo Financial Strategies Pty Ltd
- IFP Accounting Pty Ltd
- IFP Advisory Pty Ltd
Reference of “Indigo Financial” in this policy include all the above companies.
Indigo Financial is covered by and complies with the 13 Australian Privacy Principles (APP) of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988. The following policy is a summary of our obligations under the Australian Privacy Principles.
- Consideration of Personal Information Privacy
Open and transparent management of personal information:
Indigo Financial recognises the importance of protecting personal information, which it may be required to collect from individuals who become associated with its businesses. For the purpose of this policy, “information” is described as:
“Personal Information” means information relating to an individual, including an opinion, which may be provided to Indigo Financial as part of its business requirements either in material form or not, and whether true or not. Such information may personally identify an individual or make the person’s identity reasonably apparent.
“Sensitive information” means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs, and philosophical beliefs, membership of a profession or trade association, membership of a trade union, sexual practices, criminal record or health information.
Indigo Financial takes its obligations under the Privacy Act seriously, and as such, will take all reasonable steps in order to comply with the Act and protect the privacy of personal and sensitive information that it holds and to manage personal information in an open and transparent way.
Anonymity and pseudonymity
The right to anonymity and pseudonymity does not apply where we are required to authorise by or under an Australian law, or a court/tribunal order, to deal with individuals who have identified themselves or where it is impracticable for us to deal with individuals who have not identified themselves or who have used a pseudonym.
- Collection and Use of Information
Collection of solicited personal information:
Indigo Financial offers Accounting, Business Advisory, Wealth Management, Risk Protection and Lending solutions to clients of the business. We are bound by legislative and regulatory requirements which require us to obtain and hold detailed information that personally identifies you, and/or contains information or an opinion about you. In addition, our ability to provide you with the services outlined is dependent on us obtaining certain personal information about you, including:
- Details of your financial needs and objectives
- Details of your current financial circumstances (personal and/or business), including your assets and liabilities (both actual and potential), income, expenditure, insurance cover and superannuation
- Details of your investment preferences and aversion or tolerance to risk
- Information about your employment history, employment circumstances, family commitments and social security eligibility and
- Any other relevant information that you give to us for the purpose of providing you with business and/or financial recommendation
We are required pursuant to the Corporations Act 2001, the Code of Professional Conduct of Chartered Accountants Australia, Ruses of Professional Conduct of the Financial Planning Association of Australia and the National Consumer Credit Protection Act 2009, to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. Failure to provide us with the required information as outlined above, the appropriateness or adequacy of advice given to you may expose you to higher risks in respect of the recommendations made.
Indigo Financial may collect and hold information, such as, but not limited to, names of employees and proprietors of organisations, addresses, telephone numbers, facsimile numbers, email addresses, titles and professional affiliations. These details are collected for the purpose of providing business advisory and taxation services to clients. Indigo Financial will not disclose this information to any other organisation without prior approval from the Indigo Financial associate.
In the event that sensitive information is collected by Indigo Financial, it will not be used for any purpose without the express permission of the individuals.
Dealing with unsolicited personal information
If we receive personal information and did not solicit the information, we will, within a reasonable period after receiving the information, determine whether or not we could have collected the information under the Australian Privacy Principle as if we had solicited the information. If we could not have collected the information we will as soon as practicable but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.
Notification of the collection of personal information
- Dealing with Personal Information
Use or disclosure:
If Indigo Financial holds personal information about you that was collected for a particular purpose (the primary purpose), we will not use or disclose the information for another purpose (a secondary purpose) unless;
- You have consented to the use or disclosure of the information; or
- You would reasonably expect Indigo Financial to use or disclose the information for the secondary purpose and the secondary purpose:
- Is directly related to the primary purpose or
- Is required or authorised by or under an Australian law or a court/tribunal or
- A permitted general situation exists in relation to the use or disclosure of the information by Indigo Financial or
- A permitted health situation exists or
- Indigo Financial reasonably believes that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
At Indigo Financial we may need to disclose your personal information to superannuation fund trustees, insurance providers, product providers, banks/financial institutions, legal advisers and others for the purpose of giving effect to your financial advice and the recommendations made by us. These entities may be based in another location or overseas. By providing your personal information to Indigo Financial you consent to such disclosure where it is necessary to give effect to your financial advice and the recommendations made by us.
In the event that we propose to sell our business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
Indigo Financial will not disclose sensitive information for the purpose of direct marketing unless you have given consent to do so. Indigo Financial may disclose personal information only when:
- you would reasonably expect Indigo Financial to use or disclose the information for that purpose
- Indigo Financial provides a simple means for you to opt out of direct marketing communications from the organisation or
- If you had not made such a request to the organisation
Cross-Border disclosure of personal information
Prior to disclosing personal information about you to an overseas recipient, we will take such steps as are reasonable to ensure the overseas recipient does not breach the APP (other than APP1) in relation to information.
- Integrity of Personal Information
Quality of personal information
Indigo Financial will take reasonable steps in the circumstances to ensure that the personal information we collect is accurate, up-to-date and complete. In addition, we will ensure that the personal information used or disclosed is, having regard to the purpose of the use or disclosures, accurate, up-to-date, complete and relevant.
Storage and security of personal information
At all times we will seek to ensure that your information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. Your personal information is generally held in your client file in a computer database.
Indigo Financial security measures include:
- Computer based information is protected through the use of access passwords on each computer
- Data is backed up daily and stored in a fireproof safe in a precast concrete storeroom
- Firewalls to prevent the hacking of our database
- Clauses in employment contracts requiring confidentiality
- Appropriate security access to Indigo Financial premises and
- Security bins for the disposal of written information and
- Shredder for destruction of confidential information
In the event you are no longer a client of Indigo Financial, any personal information which we hold about you will be maintained in a secure storage facility for a period of seven years in order to comply with legislative and professional requirements. Information will be destroyed after this time. Documents will be destroyed in a secure manner by secure shredding or other form of destruction that may be performed by a contractor external to Indigo Financial.
- Access to and Correction of Personal Information
Access to and correction of personal information
All personal information collected by Indigo Financial will be retained as part of a database, which will be securely monitored and maintained by Indigo Financial. The data will not be made available to a third party, unless it is legally required and verified, without the authority of the individual who provided the personal information.
Indigo Financial will make available for inspection all personal information, based on the information supplied by the individual, which it holds in relation to an individual, provided reasonable notice is given. In the event that any part of the personal information that the individual inspects is determined to be incorrect and requires alteration then Indigo Financial will make such alteration in compliance with the corrected advice provided by the individual.
The exception of access of information is pursuant to the ‘exception to access – organisation’ clause in the (APP) of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988.
Indigo Financial will take all reasonable steps to protect the security of the personal information that it holds. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Where information held by Indigo Financial is no longer required to be held, and the retention is not required by law, Indigo Financial will destroy such personal information by a secure means.
If an individual has any concerns regarding the privacy of personal information, then the individual may make a complaint to the Practice Manager who will endeavour to resolve the complaint.
- Sources of Information
Where possible, Indigo Financial will collect the information directly from individuals and clients. In some instances, Indigo Financial may collect personal information from press reports or published mediums; in this case, it will endeavour to verify such details with the person concerned.
Indigo Financial acknowledges that there is no obligation for an individual to provide it with personal information. However, if an individual chooses not to provide Indigo Financial with personal details, it may not be able to provide the individual with a full range of services or reduce the ability of servicing the individual’s organisation direct.
Should you require further information in relation to privacy, please visit www.privacy.gov.au